COLLABORATION AND BUSINESS PROCESSES IN THE SUPPLY CHAIN: A STUDY OF TEXTILE AND CLOTHING INDUSTRIES OF MEDIUM AND GREAT PORTE OF THE VALE DO ITAJAÍ
Keywords:
Supply Chain. Business processes. Collaboration.Abstract
The supply chain management, in a syntactic definition, can be understood as the practice of collaboration among the company’s partnerships with the intuition of facilitating the realization and integration of business processes along the chain. However, the joint study of the practices of these two themes and their interrelations in a specific supply chain is still very incipient. In this sense, the article studies the practices of the collaboration and the accomplishment of the business processes in the textile and clothing supply chain of the southern region of Brazil in specific in the mesoregion of the Vale do Itajaí. For this, from a literature review are defined the components related to collaboration (4 components) and business processes (8 components). With the definition of the components, the questionnaire was constructed, and later validated with specialists in the area. The validated questionnaire was sent to a sample of 106 textile and clothing companies in the Itajaí Valley, with a return of 97 questionnaires, which were then submitted to a descriptive statistical analysis. As a result, it was possible to observe that the practice of collaboration in the supply chain studied is very common, and the realization of the business processes stand out the management of demand and the management of customer service. The originality of the research is directly related to the researched supply chain, and the proposed joint study on collaboration and business processes.
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