J. G. Vargas-Hernández, P. Calderón Campos, F. Palomares Salceda, e R. Almanza Jiménez, «New perspective in the design of quality management systems», REVUNIFEBE, vol. 1, fasc. 19, pp. 104–113, feb. 2017, Consultato: ott. 28, 2026. Disponibile su: https://periodicos.unifebe.edu.br/index.php/RevistaUnifebe/article/view/557